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Immediate Hiring For Telecaller Role - Voice Process Full-time Job

2 weeks ago IT & Telecoms Chennai   27 views
Job Details

Job Description:-

Atria Convergence Technologies Limited - Immediate Hiring For Telecaller Role - Voice Process

Role Objective:-

Contribute to the overall growth of the company to ensure collection efficiency.

Role Description:-

  • Responsible for calling the customer and reminding them of payment.
  • Responsible for acting as a bridge between field officers and team leaders.
  • Responsible for consistent adherence to payment of arrears.
  • Continually work to correct the billing error.
  • Responsible for analysis and response to unpaid accounts.
  • Follow up for reactivation of inactive accounts.

Main Results Area:-

  • Contribute to the profitability of the company in terms of customer and ensure 100% collection.
  • The value generated from a continuous business with desired customer satisfaction.

Recruitment Specifications:-

Education:-

  • Should have Graduate or equivalent Degree.

Work Experience:-

  • Must have at least 1 - 6 years of relevant work experience in English voice procedure.
  • Tele-calling, customer care, or calling - Outbound and inbound experience. (Voice process)
  • Must have experience handling MS Excel, MIS or strong experience with MS Word
  • Must possess excellent communication and interpersonal skills.
  • Immediate joiners or maximum notice period of 15 days

Preferred Language:- English and Tamil (Hindi, Telugu or Kannada will be an added advantage)

Job Location:- MRC Nagar

Week Off:- 6 days work and 1-day rotational week off / rotational day shift.

Age:- Below 33

Please ensure that you have all the documents and come to the interview with the documents given below: -

  1. PAN card
  2. Aadhaar Card
  3. Driving License
  4. X Certificate
  5. XII certificate
  6. Graduate Certificate UG / PG / Diploma / ITI
  7. Current Company Offer Letter
  8. Last 3 months payment
  9. Letter of Relief (Relieved if already in force)

Interested candidates can walk for a F2F interview at the following place

Location Details:-

TVH Belicia Towers, 10th Floor, Tower 1, Block No 9, MRC Nagar, Chennai, Tamil Nadu 600028

Interview time:- 10 am - 1 pm

Notice Period:- Preferably Immediate Joiner / Maximum 15 days

Other Information:-

Department:- Back Office Operations, Customer Service (Domestic)

Industry:- Telecom / ISP

Skills:- voice, customer retention, customer, voice process, payment collection, telesales, ar calling, service, telecalling, telecommunication, domestic voice process, domestic BPO, customer service, telemarketing, churn retention

Contact Person:- Mary (HR)

Company Description
Company Name:-
Atria Convergence Technologies Limited
Company Description:-
Atria Convergence Technologies Private Limited is India's largest ISP provider. Leading broadband company. Based out of Bangalore, Hyderabad, Delhi, Andhra Pradesh, and all other major cities.
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India.
Email:-
marylee.t@roi.actcorp.in