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Assistant Manager - Voice operations Full-time Job

3 weeks ago IT & Telecoms Hyderabad   31 views
Job Details

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Assistant Manager, Voice Operations

In this role, you will support the Voice operations 24X7 for internal IT.

You will work as an Incident and Problem Manager for each incident/ticket to ensure high uptime to the business.


  • Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of voice issues
  • Work with different Vendors and service Provider for faster and accurate resolution
  • Playing a key role in network-related incidents and providing key inputs for Problem Management
  • Identifying open risk in the production infra and provide input for mitigation
  • Document all Changes are done in the production environment
  • Voice Design and hands-on Implementation knowledge

Qualifications we seek:

Minimum qualifications

Graduate in engineering/IT

Preferred qualifications

Avaya certification

CTI & Adjunct component knowledge with CVLAN / TSAPI licenses

Understanding of Call recording solutions on VoIP / TDM

Understanding of Dialer understanding and Design

QoS for voice traffic engineering over data networks

Co-ordination with Vendor for (equipment and telecom) for implementation.

Experience in working with contact center /telecom service provider /vendors who provide technologies (Avaya / Cisco /ASPECT)

Telecom Service Provider understandings

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Assistant Manager

Primary Location India-Hyderabad

Education Level- Bachelor's / Graduation / Equivalent

Unposting Date-Ongoing

Master Skills List-Domain

Job Category-Full Time

Company Description
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, well be there with you putting data and digital to work to create bold, lasting results because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.